Data Privacy Policy
We value your privacy at PioneerHarborCrest
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you supply willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we might also collect extra business data such as company registration information, preferred delivery timing, and budget constraints to tailor our services accordingly.
Our site automatically gathers technical details when you browse, including your IP address, browser type, device information, and navigation path. We use this to enhance site performance and learn how visitors discover our offerings.
How We Use Your Information
We mainly use your information to complete orders and deliver quality support. This covers order processing, coordinating shipments, crafting custom arrangements per your specifications, and communicating regarding your service needs.
We also leverage data to enhance our offerings and user experience, helping us identify the most beneficial corporate floral services for our clients and how we can better assist the business community in United Kingdom
Information Sharing and Disclosure
PioneerHarborCrest values your privacy and does not sell personal data to third parties. We share information only as needed to deliver our services or when legally required.
We may disclose essential information to trusted service partners who assist in running our operations, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may reveal information when required by law, a court order, or government demand. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and deploy suitable technical and organizational safeguards to guard it. This encompasses secure data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
We store personal data in secure systems that have access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our servers.
Limited Access
Access to customer data is limited to staff members who require it to deliver services.
Although we deploy robust security measures, no internet transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your personal information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order records: three years following the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your online experience and learn how visitors interact with our site. Cookies enable us to store your preferences and assess site performance.
You can adjust cookie preferences in your browser. Note that turning off some cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only PioneerHarborCrest and our site. We are not accountable for the privacy practices of such external sites.
We recommend examining the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial updates occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
PioneerHarborCrest Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within one week.